The Museum’s Information Desk has information for visitors on all aspects of the Collection and the cultural programmes organised by the Museum. There are general information leaflets in Spanish, English, French, German, Italian, Portuguese, Dutch, Japanese and Russian. There are also leaflets in Braille.
Here we serve a range of drinks, sandwiches and pastries as well as a carefully selected restaurant menu. The cafeteria is located on the ground floor.
Tel: (+34) 369 01 22
-Monday: 12.00 - 16.00
-From Tuesday to Sunday: 10.00 - 19.00
An outdoor bar and café divided into different levels with views of the garden and direct entrance from Calle Zorrilla (open if the climatic conditions allow it).
Located in the 5th floor in the terrace looking over to Paseo del Prado. A perfect place to enjoy a classical Mediterranean menú. (Only opens in Summer).
Our Shop/Bookstore offers a selection of the Museum books and other publications, postcards, posters, t-shirts and a wide range of exclusive articles and gift items related to the Museum Collection and the temporary exhibits.
Located in the Ground Floor, the access to the Shop does not require museum entry.
Shop hours: Mondays 12.00 to 16.30. Tuesdays to Saturdays 10.00 to 19.30 & Sundays 10.00 to 19.10.
Visit our Online Shop & Bookstore. Payment accepted with Visa, Mastercard & American Express. International shipping.
The museum has audio guides available for the tour of the Thyssen-Bornemisza Collection and the Carmen Thyssen-Bornemisza Collection. The guides offer commentaries on the most important works in both of these collections. They are available in Spanish, English, German, French and Italian and can be rented from 10.00-18.00.
The Museum has lifts, telephones and toilets specially adapted for visitors with special needs. Wheelchairs are available at the Cloakroom. There is a leaflet and signs in Braille.
For security reasons it is not permitted to enter the galleries with rucksacks, sport or travel bags, suitcases or briefcases, umbrellas, food, drink, painting materials or other items that may cause damage to the works of art (including tripods, monopods, selfie sticks, etc.).
Detailed conditions for privately-guided groups can be found here.
All objects such as umbrellas, rucksacks, suitcases, large bags, toys, balloons and balls must be left in the cloakrooms. For security reasons, items too large to pass through the scanner are not allowed and for hygiene reasons, nor animals nor plants. This free service also provides cane-seats (only available during visit to the Permanent Collection), baby pushchairs and wheelchairs available for visitor use.
Please go to the Information Desk.
To access the free wifi, activate your device, look for the “mtb_free” signal and fill in a registry. The service lasts for 4 hours.
Public telephones and Mother and Baby room.