Services
The Museum’s Information Desk has information for visitors on all aspects of the Collection and the cultural programmes organised by the Museum. There are general information leaflets in Spanish, English, French, German, Italian, Portuguese, Dutch, Japanese and Russian (available here to download). There are also leaflets in Braille.
Restaurant / Cafetería
Located on the Ground floor, it serves a range of drinks, sandwiches and pastries as well as a carefully selected restaurant menu.
Telephone: +34 91 369 01 22
Opening hours:
- Monday: 12.00 - 16.00
- Tuesday to Sunday: 10.00 - 19.00
- Saturday: Extended hours until 21.00 when temporary exhibition is open
Wifi
To access the free wifi, activate your device, look for the “Museo Thyssen Free” signal and fill in a registry. The service lasts for 4 hours.
Cloakroom
You must show your valid entry ticket to use the museum cloakroom.
All objects such as umbrellas, rucksacks, suitcases, large bags, toys, balloons and balls must be left in the cloakrooms.
For security reasons, items too large to pass through the scanner are not allowed and for hygiene reasons, nor animals nor plants.
This free service also provides cane-seats (only available during visit to the Permanent Collection), baby pushchairs and wheelchairs available for visitor use.
Lost property
Please go to the Information Desk.
ATM
The ATM machine is located in the First Basement and can be used with Visa, Mastercard and other Spanish Bank Cards.
Baby feeding room
A space for breastfeeding and bottlefeeding. It includes as well baby changing facilities.
Also see...
And in summer...
Las Terrazas
An outdoor bar and café divided into different levels with views of the garden and direct entrance from Calle Zorrilla.
Open, if the climatic conditions allow it:
- Monday: 12.00 -16.00
- Tuesday to Sunday: 12.00 - 19.00
From 28 June till 7 September 2019 enjoy the outdoor café from Monday to Sunday.
El Mirador del Museo Restaurant
Located in the 5th floor in the terrace looking over to Paseo del Prado. A perfect place to enjoy a classical Mediterranean menu.
Open from 28 June to 7 September 2019